Posted by AAG-ArchivedMessages on Mar 3, 2011 in General Questions, Miscellaneus | 2 comments
This is not an unheard of question by any means. People report similar problems trying to log into Hotmail and Yahoo on a semi-regular basis as well but really the problem can exist when trying to log in to any web site if you are relying on the browser to store your credentials.
In most situations the one asking this question is using Internet Explorer as their browser flavor of choice. There is nothing wrong with Internet Explorer- everyone has their favorite browser they prefer to use over the others. If you are not using Internet Explorer and you are experiencing issues logging into Facebook, Hotmail or Yahoo on a regular basis you may have to look into the browser settings and check their support forums. The following answer is specifically for Internet Explorer users as this is the most common browser in this situation.
One thing that should always be taken into consideration with computer-related problems is how often the problem occurs. For this question the knowledge that the problem reoccurs about every two weeks is a good clue at what the problem is.
Internet Explorer relies heavily on temporary internet files and when the temporary internet files get large and bulky interesting things can happen to the browsing experience (the temporary files also slow down Windows itself but that is too off-topic to be covered here). There is a known issue that when a user uses the built-in password/credential manager to remember login credentials that they find themselves unable to authenticate with a web site. Even after manually changing the user name and password (first clearing the already-stored credentials) the user will not be able to authenticate with Facebook- or any other mentionable site. The problem resides in a corrupt credential manager that, even with correct stored credentials, will not let the browser communicate successfully with the target web site.
The easiest sure-fire way to get the problem fixed is to delete the temporary internet files from within Internet Explorer. This will, in basic terms, unclutter system resources that Internet Explorer uses and help specific features of Internet Explorer run better (specifically the credential manager). The easiest way to delete temporary internet files is clicking the Tools menu near the top of the browser window and clicking Internet Options. From here the process changes slightly from one version of Internet Explorer to another but look for a section named closely to Browsing history. Locate the Delete button for this section and click it. If another window appears, be sure to check just the Temporary Internet Files and leave the rest unchecked. Click Okay and wait patiently for the files to be removed- this can take a considerable amount of time if it has been a while since the last cleanup.
After the temporary internet files are removed you need to disable the credential manager and reboot the browser. Go back to Facebook and attempt to sign in manually. When it is successful you can re-enable credential manager to record your login information again.
Keep in mind that the problem is likely to return over time. If you don’t take care of the temporary internet files on a regular basis you’ll find yourself applying this “fix” every few weeks or every couple of months. Making sure the clutter is always kept at a minimum will ensure this problem won’t come back.
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